Talking Newspapers for the Blind
BRIGHTON,  HOVE & DISTRICT
Registered Charity No 272422
www.brightontnb.co.uk
HELP, ADVICE & ASSISTANCE with our WEBSITE
The main purpose of this Help page is to assist visitors to this website with problems they may be having in viewing the pages correctly or playing the media files that are on offer. Hopefully the information here will solve any problems with enjoying the service we supply.


VIEWING OUR WEBSITE

The screen resolution and browser settings should be correctly set for optimum viewing. Where an LCD flat screen monitor is in use, the resolution settings for the graphics should be set to the "Native Resolution" of the monitor in use. In most cases this will be quoted in the handbook for the monitor but otherwise can usually be found by looking on the Internet and quoting the monitor type. Typical monitor resolutions would be :-

1024 x 768              
1280 x 1024
1280 x 720       Widescreen
1440 x 900       Widescreen
1920 x 1080     Widescreen Full HD

It is important to have the graphics of your computer set to the correct "Native resolution" in order to have the sharpest definition of the image.  Probably the most common monitors in use nowadays would be widescreen LCDs using resolutions of 1440 x 900 and above or 4 x 3 aspect ratio screens running at 1280 x 1024. Most newer laptops would be widescreen.

Now, with the screen resolution set correctly, the viewing of the Website is down to the Zoom settings within the "Browser" program. Our Website is design for a horizontal scaling of 1280 pixels, ie 100% zoom on a 1280 x 1024 monitor. A full HD monitor may need up to 150% zoom to fill the screen.  The Website has been set up primarily for the browser Internet Explorer 11.0 within Windows 7, but can equally be viewed with Google Chrome, Firefox, Opera etc. Where other browsers are in use the zoom settings for that browser should be set accordingly to suit the webpages. It should be noted that slight changes in appearance may be noted when using different browser programs. These comments apply whether the computer in use is using Windows XP, Vista, Windows 7 or 8.

Some of the more common browsers are indicated below.





Internet explorer 11 will require Windows 7 or 8.  Windows XP would use up to IE 8.


PLAYING OUR NEWS FILES

To play our various News files, just clicking on the appropriate button should be sufficient, however if problems in playing occur the following information may be of assistance.

Windows XP users:

When you click on the file to play,  the Windows system should launch the default media player (normally Windows media player ) and within a few seconds start playing the file. If not refer to the following:-

1. The file cannot play because it is not recognised.




2. A box like this pops up.











3. Users with other Internet Browsers.

a.  Google Chrome.


b.  Opera

A box like this pops up.








C. Firefox

A box like this pops up.











d. Safari

A box like this pops up.







NB: It is also important that the media player in use is supporting "Streaming".  With normal streaming the audio file should play AS the MP3 data is gradually being downloaded.  If you find that the whole file is being downloaded before it starts to play, then check the streaming and file association settings for your Media Player.

Windows 7 and Vista users:

In most cases users with these operating systems should find that our files will play normally with the default settings of the system. ie. MP3 files and streaming should automatically be supported.

Windows 8  has been tested with our Website and functions satisfactorily. The main thing to remember is that the Media Player file settings are correct. Windows 8 will normally use Windows Media Player 12 and this should be set as the default player for MP3 files.

Windows 10  has been tested with our Website and functions satisfactorily. With Windows 10 a new Internet browser has been introduced, ie Microsoft "Edge". In most cases Internet Explorer 11 will also be available and the user can choose whichever they prefer to view our Website. If IE11 is used then our audio files will normally be played by Windows Media player ( SEE NOTE BELOW). If "Edge" is used a new media player may be launched, but the recordings should still play.
NB: It is recommended that the default 'APP' for playing MP3 files is set to Windows Media Player. To Check this go to Settings/Apps/Default apps/ and click on "Choose default app by file type". Scroll down to find the .MP3 file extension and make sure it is set to Windows Media Player.

Updated December 2017

Our files are presented in MP3 format, make sure your media player is set up with a "File Association" for MP3 Files.    Also see 2. below.
If you click on Open then the Audio File should play in the default media player. If it is not recognised, refer to 1. above.  Once a file association has been established, next time you attempt to play it, Media Player should start without this box being displayed first.

NB:  To associate Windows Media Player with MP3 Files, go to media player / tools/ options / File Types and tick the box for MP3 Files.
Users with Google Chrome should find that the Audio files will automatically open with Chrome's own Media Player.
If this box comes up, put a tick in the "Remember choice and do not show dialogue again"  box and then click Open.  The audio file should then play. Next time you attempt to play an audio file it should start automatically without this box coming up.
If this box comes up, put a tick in the " Do this automatically for files like this from now on"  box, click on Open with and then click OK.  The audio file should then play. Next time you attempt to play an audio file it should start automatically without this box coming up.
If this box comes upbox, click on Open. The audio file should then play. Next time you attempt to play an audio file it should start automatically without this box coming up.